Camera access
Open Food Review, choose a scan option, read the Camera Access explanation and tap Continue. If access was denied permanently, use Open Settings to enable Camera for FlareLens. The camera is not required for manual ingredient entry.
Help and contact
FlareLens Support
Find help for journals, possible-pattern reviews, camera access, ingredient review, doctor summaries and local data controls.
support@pura-lens.comStart here
Quick help
Barcode or OCR trouble
Use good lighting, hold the code or ingredient panel steady, and confirm your device is online. Product lookup and ingredient-label text recognition require a network connection. If a product is missing or the label cannot be read, enter the ingredients manually.
Journal and reports
Add entries from Today quick actions or the Journal tab. Edit or delete an item from its timeline entry. Open More, then Doctor Report, to prepare a user-entered summary for an appointment.
Export or delete data
Open More and choose Export My Data to prepare a local structured copy, or Delete My Data to clear FlareLens records from that device. Deletion requires confirmation and cannot be undone.
Frequently asked questions
FlareLens FAQ
How do I add a journal entry?
Use a quick action on Today or open the Journal tab, choose the entry type, add the details you want to record and save.
How are possible patterns generated?
FlareLens organizes user-entered logs using fixed review rules and your selected lookback window. A repeated signal is an association in your journal, not proof that one item caused a symptom.
Does FlareLens diagnose medical conditions?
No. FlareLens provides educational journaling and organization tools. It does not diagnose, treat, cure or prevent medical conditions and does not replace professional medical advice.
How do I create a doctor summary?
Open More, choose Doctor Report, select a date range and review the generated sections. You can then use your device share controls to send the summary to a destination you choose.
Why does FlareLens need camera access?
Camera access is used only when you choose barcode scanning or ingredient-label capture. FlareLens shows an explanation before requesting the native permission.
What happens if a barcode is not found?
Third-party product databases do not contain every product. You can rescan, check your connection or enter the ingredient list manually.
Can I use manual ingredient entry without camera access?
Yes. Manual ingredient entry and other non-camera journal features remain available when camera permission is denied.
How do I delete my journal records?
Delete individual entries from the Journal timeline. To clear all local FlareLens data, open More, choose Delete My Data and confirm.
Where is my data stored?
Journal records and settings are stored locally on your device. Barcode lookups and ingredient-label OCR use the network only when requested. See the Privacy Policy for full details.
How do I contact support?
Email support@pura-lens.com. Include the feature involved, what you expected, what happened and your app version. Do not email sensitive health information unless necessary.
Health and emergency notice
FlareLens is not an emergency service. For urgent medical concerns, contact local emergency services or an appropriate healthcare professional.